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SENIOR-LEVEL TECHNICAL ACCOUNT MANAGER/SERVICE DELIVERY MANAGER
M.Sc. in Advance IT and Business Management 

A dynamic leader with 17 years experience as a Technical Account Manager and Service Delivery Manager who is passionate about delivering an excellent customer satisfaction experience and a world-class technical support service based on ITIL operating model.

ROLES AND RESPONSIBILITIES

•	Technical Trainer
                  Projectf Manager
•	Business Development
•	MS Premier Solution Sales and Deployment 
•	Service Design, Delivery and Planning
•	Technical Account Manager
•	Project Management (Initiating/Planning/Executing/Monitor & Control/Closure)
•	Customer Relations

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