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San Jose, California United States

Susan A. Bouchard, a senior business development manager with the Strategy, Planning and Operations team for US-Canada Sales at Cisco, focuses on Web 2.0 technology. She recently co-authored Enterprise Web 2.0 Fundamentals for Cisco Press. Susan joined Cisco in 2000 as a member of technical staff and led Cisco’s Enterprise Architecture Standards and Governance program for five years. She then managed the Web 2.0 and mobility program for Cisco’s Worldwide Sales Processes and Systems organization. Prior to joining Cisco, Susan was a computer scientist with the Department of the Navy, managing the Navy’s E-commerce Website for IT products and services.