Analyze and improve performance of speech-enabled directory assistance applications.
Supervise transcription. Devise performance metrics based on transcribed data.
Assess transaction success and tune grammars, prompts, and recognition parameters.
Collaborate with software development to identify data requirements and meet data needs.
Update pronunciation dictionaries by tuning phonetic definitions of US and UK English words.
Manage, monitor, and report on incoming daily flow of new end-user data from live applications.
Mobiso Speech Assistant, Speech Connect for Cisco Unity (Cisco), NR9 (Nuance Recognizer)
Speak2Dial (Telesphere), Speech Assist (Telovations)