Personable, vibrant Learning and Development Expert highly regarded for year-over-year improvements in training, customer service ratings and team productivity. Strong, decisive customer service leader with excellent analytical, organizational, team building and planning skills who maintains uncompromising focus on high quality standards and bottom-line profit improvement. Excel at turning individuals into teams that work efficiently and exceed expectations. Customer service oriented and excellent at performing crisis management, ensuring customer loyalty and increasing bottom-line revenues utilizing effective technical, presentation and communication skills. Promoted to positions of incr...