- Designed, Implemented and supported enterprise management solution following ITIL principles and DIDM model for WAN customers [Managed Router Services customers] and Managed Hosting customers using multi vendor suite of products.
-Developed an intelligent Secure Gateway to interconnect Billing Systems and Servicedesk application environments so that end user can log a ticket and he can see his mobile usage on online through single sign-on.
- Developed JSR-168 portlets for different applications and integrated with Apache Jetspeed server to give a seamless integrated view to end customers
- Developed methodologies and implemented effective management solution to manage radio based SYmms...