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I am a senior level enterprise software consultant with broad and deep experience helping organizations achieve success with the enterprise software investments. I have a deep belief that organizations that value the customer are rewarded with superior profits, revenue and customer loyalty and relish the opportunity to help them achieve these outcomes with customer enabling technologies.

My professional experience includes founding one of the early consulting firms in the CRM industry, developing transformative service & support systems at Apple, leading a CRM consulting practice at PeopleSoft/Oracle and advising and assisting senior executives on enterprise software and IT management i...

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