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Brussels Area, Belgium Belgium

Head of Service Management Services at EDF Luminus

Finance / Banking / Insurance

I am a Senior Consultant specialised in process driven Service Delivery (ITIL framework based), IT-Business Service re-engineering and Change Management. I have excellent people management skills and the enthusiastic drive of a real entrepreneur. Specialties: Service Delivery organisation blueprinting and set-up, ICT Procurement and Contracts Management, People Management, Project management of transversal IT-Business re-engineering programs.,