Personal Information
Organization / Workplace
Newcastle upon Tyne, United Kingdom United Kingdom
Occupation
Director at Ox-SM Limited
Industry
Technology / Software / Internet
About
An experienced ITIL v3 qualified Service Design and Transition Manager, I have over 25 years of IT Service Management and IT Operations experience in the worlds of Academia, SMB, and large corporate organisations. I come from a technical and customer orientated background which gives me a unique perspective on Service delivery and acceptance.
I have a proven track record in overseeing support operations, including leading a multi-national team of on-site support engineers; Experienced in a number of different Service delivery models including gated delivery, waterfall, and Agile; I have successfully implemented business improvement strategies using ITIL, and other best practice framewor...
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