With the deep knowledge of logistical processes and procedures, I have been able to established myself as recommended Customer Service Agent (CSA) by supporting reputed players in their domain like Honeywell Turbo India and Piramal Glass Ltd. Being in customer shoes while working from plant location of Honeywell Turbo India, gave me understanding of empathizing in my next assignment for one of our key customers - Piramal Glass Ltd. Better understanding of needs of my customers helps me to draw a blueprint of perfect course of action. My competence to collaborate with my team makes execution easier resulting in smoother service delivery, as according to the blueprint this leads to gaining...