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Pakistan Pakistan

Senior Manager - Voice of Customer & Knowledge Initiatives

Finance / Banking / Insurance

Manage the VOC of the entire bank covering all business segments. Manage the in house VOC team for results roll out pan bank. Devise strategy and bank KPIs based on the VOC results. Manager customer experience startegy and bank direction with regards to customer services. Recommend process optimization to business segments. Ensure the product knowedge trainings are held for frontline staff. Testig of product knowlegde at frontline and then craeting a plan for improvement. Mystery shopping pof branches on products and services.