â–º As Associate Manager and Performance Management Lead responsible for managing applications like TEOCO Netrac, HP CEA/USLAM, and InfoVista OB/MIRE. Possess working knowledge of these applications.
â–º Responsible for Solution Designing and providing High level Analysis and estimates for development CRs.
â–º Supporting the team with support issues, automating day-to-day maintenance tasks, etc.
â–º Tracking work of team members and reporting appropriate risks and issues to the management.
â–º Ensuring high resource utilization, up-skill the team on required products, applications and domain.