• ITSM Solution Architect with 15 years of extensive subject matter expertise in IT Services Management (ITSM) and ITIL, methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet customer business requirements.
• Lead Pre-Sales, Solution Architecture and Development & RFP/RFI Response for Infrastructure deals and took ownership for End to End experience in pre-sales and solution proposal management for various clients in different domains.
• Conducted meetings at CIO/ CXO and VP/Director Level to showcase the ITSM Practice Capabilities and Solution demonstration related to BMC, HP, ServiceNow and CA implementation.
• Conducted ITIL ...