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Working as a Technical Advisor and playing a role of Associate Manager (during Support Manager Offline hours) for Team in India. Providing Technical support for escalated issues, Guiding Team engineers when they stuck on issues, maintaining weekly checks for client enterprise server, mentor for Technical development program for team members. Traveled to Houston, USA – Kongsberg’s Oil & Gas Product Training Program.  

Supporting Real Time Operations for Oil & Gas Industry.

•	To maintain the CSAT and the SLA compliance of the Application Support Teams.
•	Responsible for service quality, service delivery performance and drive service excellence.
•	Responsible for managing the gl...

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