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Allahabad Area, India India

Assistant Vice President - Accenture - ITSM & ServiceNow Practise

Technology / Software / Internet

I am a B.Tech graduate and currently working with Accenture as ITSM / ServiceNow Technical Architect. Having more than Eleven years of Experience in Pre-sales, Implementation, Design & Execution of ITIL Processes, ITIL V3 Life cycle, Problem Management, Incident Management, Process Auditing, Service Level Reporting, CRM Tools such as People Soft CRM, VM ware Infra, Service Now etc. I also have experience in Product Development and Management for various services like ITSM, F&A, HR etc. I am Certified ITIL V3 Expert, CoBIT Version 4.1 Foundation Certified. Microsoft Operations Framework Certified. I am also having experience in ITSM Tool Administration and Implementation (VMWare ITSM T...