Leader - Enabling Companies to Transform Customer Service into a Competitive Advantage.
Industry
Finance / Banking / Insurance
About
Every company needs customer experience to be their driving obsession if it is to gain ground, lead its markets and achieve aspirational P&L. I am an acknowledged leader in customer experience driven performance change using both best practice and emerging next practice perspectives. I lead, mentor and coach on both strategic and operational initiatives. I innovate using next practice thinking and methods to enhance the business.
I strongly believe in passionate and inspirational business leadership which energizes both organizations and individuals.
Am articulate and proactive, combined with a professional and confident approach with excellent inter-person and liaison skills, and able t...
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