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Lead the application management (AMS) team. The team is a part of IBM Global Business Service organization. Team consists of 6 technical professional located in Riga. Team is responsible for applications support (Level 2), platform support, applications and platforms management. The applications provide core and business critical services for IBM customer – Itella corp.
In my responsibility are: report team progress and KPI, give guidance to team members, make decisions about team work and members, coordinate work with same teams in other EU countries, coordinate and control works of 3rd parties (Itella corp partners), SLA management, team capacity and availability management, incident...

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