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Turner Resume 2016
- 1. Yolanda M. Turner 510.457.1420?/?702.318.1405?/??cottonturner@gmail.com???/??LinkedIn?Profile:??http://www.linkedin.com/in/cottonturner?? ? Professional?Experience:? ? 10/2015???Current??????????????????Artery?Press?Collaborative?Studios?????????????????????????????????????????????????????????Oakland,?CA? Studio?Manager?/?Printmaking?Artist? ??Workshop?development,?teaching,?social?media?marketing,?website?development,?show?and?event?production,?artist? ? 7/2011???Current????????????????????Freelance?????????????????????????????????????????????????????????????????????????????????????????????Oakland,?CA? Personal?Assistant? ??Provided?administrative?and?other?personal?support?duties?to?various?persons,?non?profits,?and?businesses? ??Performed?research,?document?management,?web?content?management?including?writing?&?photography,?and?event? management.?Also?provided?gardening,?personal?care,?childcare?services,?house?cleaning?and?household?organization? ? 3/2015???9/2015?????????????????????Cardpool.com????????????????????????????????????????????????????????????????????????????????????Emeryville,?CA? Order?Fulfillment?Processor? ??Ensuring?accuracy?of?incoming?and?outgoing?shipments.?Recording?all?data?for?orders?and?shipments??resolving?any? discrepancies?or?issues,?responding?efficiently?to?any?change?requests.? ? 9/2014?1/2015???????????????????????Minted.com???????????????????????????????????????????????????????????????????????????????????????????Oakland,?CA? Customer?Support?? ??Provided?design?guidance,?customer?relationship?building,?website?support,?and?sales?solutions.? ??Inbound?call?center?environment?utilizing?Salesforce?CRM?to?provide?support?via?phone,?chat,?and?email?? ? 4/2014?10/2014?????????????????????Vator?Events???Vator?Splash????????????????????????????????????????????????????????????????????Oakland,?CA? Media?Partner?Manager? ??Established?and?built?new?relationships?with?potential?media?partners?through?meaningful?and?clear?email? communications.?Execute?and?validate?partner?agreements?to?ensure?follow?through?on?event?promotions.? ??Developed?strategies?to?encourage?conference?attendance?and?ticket?sales.?Promoted?marketing?campaigns? to?the?target?audience?using?email,?social?media,?and?web?technologies/HTML? ? 10/2010???7/2011??????????????????Pentagon?Technologies???????????????????????????????????????????????????????????????????????????Hayward,?CA? Purchasing?/?Buyer? ??Managed?purchase?orders?to?ensure?accurate?on?time?order?fulfillment?via?Axapta?maintaining?inventory?supplies?to? support?the?solar?and?semiconductor?industry?via?File?Maker?on?MAC?/?Apple?systems?as?well?as?PC? ??Built?strong?relationships?with?vendors,?resolved?logistic?issues,?and?negotiated?best?pricing?and?terms?while?also? coordinating?logistics?needs?between?operations,?sales,?and?accounting?departments? ? 7/2008???7/2010????????????????????Vintage?Musik?Talk?Radio?/?Nexxlegacy?????????????????????????????Las?Vegas,?NV?/?Oakland,?CA? Project?Manager?&?Liaison? ??Developed?online?web?campaigns?and?online?marketing?strategies?including?managing?social?media?profiles? ??Coordinated?non?profits?and?community?involvement?initiatives,?guest?outreach?and?correspondence? ? 1/2003???7/2008????????????????????United?Parcel?Service?Teleservices?Call?Center??????????????????????????????????????Las?Vegas,?NV? Operations?Supervisor???UPS?? ??Supervised?100+?agents?and?3?departments?(technical,?customer?service,?international)?in?an?inbound?call?center,? maintain?call?handle?times?via?Advocate?CMS?VDN?monitoring?software?and?evaluated?quality?performance?via?Avaya? NICE?call?recording?software.? ??Responsible?for?enforcing?attendance?and?site?policies,?reporting,?trainings,?meetings,?scheduling?and?time?cards?for? payroll.?Handled?escalated?agent?issues?as?well?as?escalated?customer?issues.? ??Lead?recovery?from?unexpected?threats?to?service?levels?such?as?spikes?in?call?queues?and?implementing?system? contingencies?when?systems?go?down.? Training?&?Communications,?Policy?&?Procedures???UPS? ? ??Developed?technical?support?resources?and?training?for?technicians.?IRIS?Hot?News?and?IKB?Testing?systems?used?to? measure?training?needs?for?100+?technicians.? ??Facilitated?new?policy?and?procedures?for?department?reconstruction.?Coordinated?communications?across?groups?and? approved?new?product?support.?? ??Used?Adobe?Dreamweaver?and?HTML?hand?coding?to?create?web?documents.?Worked?closely?with?root?cause?analysis? and?knowledge?base?development.? ? Education:?? ? 1988?1992? ????California?State?University,?Hayward???????????????????????????????????????????????????????????????????Hayward,?CA? ? ????Major:?Art?Studio???Printmaking,?Minor:?Sociology? 1984?1988? ????Holy?Names?High?School??????????????????????????????????????????????????????????????????????????????????????Oakland,?CA? ?????College?Preparatory,?Music?Vocal?Honors?