Dr. Yuriko Sawatani is a professor at Waseda University. She received her Ph.D at the University of Tokyo. She joined IBM, software research and development organization. After working at IBM's R&D strategy organization, she moved to the research organization as a strategist of personal systems. She was assigned to strategy organization at Watson research, a management of On Demand Innovation Services, and started service research since 2005. She was assigned to Japan Science and Technology Agency as a fellow, and is establishing service science research and development in Japan. She wrote a book about service science, and papers on service research management, such as ¡°Service systems fr...
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