Personal Information
Organization / Workplace
India India
Occupation
Senior Process Analyst at Mphasis
Industry
Technology / Software / Internet
About
Profile Summary
• Around 4 Years of experience in Quality in Implementation of High maturity practices, Deployment of Organization
Mandate process, Client defined Process in account, Checking Process Compliance, Checking Account maturity index.
• Around 5 years of experience in in Software Development, Maintenance in AS400 technology using SDLC.
• Good Experience in implementing high maturity practices of CMMI – DEV, CMMI – SVC, Lean and ITIL Service design.
• Good Experience of working with middle Management, higher management and client.
• Actively participate in Client Satisfaction survey (CSAT), Account Management review, Set KPI, Escalation management, Co