I've been worked for over 20 years in IT where I gained my professional experience in Companies from different segments such as Retail, Industrial, and Educational. I have deep knowledge and experience on management, organisation, and planning of IT area, focusing mainly on Projects Management, Services, Governance, and Quality.
Among the main qualifications, I'd like to highlight:
鈥� Ability to define mapping methodology processes and procedures preparation;
鈥� Customer Service levels of monitoring (SLA);
鈥� Ishikawa Diagram, Fishbone, and Pareto;
鈥� KPI definition and implementation;
鈥� Strategies definition focused on cost reduction and quality increase;
鈥� Process and Procedures definiti...
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