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•	Responsible for leading and enhancing the performance, efficiency and quality of IT, Cloud and DataCenter services

•	Define and implementation leadership of IT transformation plans, supporting the execution of IT Strategy, alignment with Business; reporting to department leadership and team leaders

•	Improve the quality of service provided by Technical Operations Center, by helping on the identification and implementation of technical, procedural and organizational improvements

•	Reduce the time of Service Delivery through the optimization of processes, automation of operational activities and organizational improvement

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