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Specialties: SaaS, on-demand, ITIL, IT Service Management, CRM, Project, HANA, S/4 HANA, Application and Asset Portfolio Management, Client services, Premium Support Delivery, Technical Account Management, Strategic Account Management, Team Leadership, Project Management, Customer Relations, Vendor Relations, Product Adoption, Global Customer Support, Customer Support Experience, Sustaining Engineering, Escalation Management, Product Defects, Customer Advocate, De-Escalation, Technical Support Engineers, Talent Acquisition, Technical Escalations
Leadership role for account-level customer escalations, service release and delivery readiness, as well as service quality via proactive monitori...

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