Major Areas of Knowledge:
Policy, Process & Procedures development
Business Continuity Strategy & Plans
IT Disaster Recovery Strategy & Plans
Information Security, Data Protection & Privacy
IT Service Management
Requirements Analysis & Management
Infrastructure Architectural & Project Documentation
Tender requests & structured assessment of responses
Internal & External Stakeholder management
Vendor Management
Functional Skills:
Infrastructure, Business & Process Analysis & Design in enterprise scale situations
Requirement gathering from cross organisation teams in complex environments
Cloud base service delivery & support (Private/ Public - IAAS, PAAS, SAAS, DRAAS)
IT Service Manag...