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Mexico City Area, Mexico Mexico

Executive Transformation Officer

Finance / Banking / Insurance

23+ years of professional success, developing and supporting several companies, defining, implementing, automating and managing business processes/units. Solid expertise to head: • Strategic planning, implementation, and development of on-going business, as well as startups and shared service facilities (using Balanced Scorecard among others methodologies). • E-services & financial products definition, development, operation and support, driven/valuated mainly by customer expectation/satisfaction metrics. • Operations reengineering and automation, from back office to front desk functions and business processes.