ahsan jamshaid
Personal Information
Organization / Workplace
Pakistan Pakistan
Occupation
Lead Executive Work force
Industry
NGO / Public Service
About
 Inbound and Outbounf Billing;
 MANAGE a workforce of approximately 1000 EMPLOYEES;
 Strong analytical, problem-solving, and conceptual skills;
 Responsible for Scheduling Contact Center Workforce;
 Forecast call load in light of historical data
 Lead the department and provide strategic support to higher management ;
 KPI records management and presentation to the Management;
 Develop Reports for BPO Division;
 Have been forecasting sales data with output to assist operations in exceeding clients targets;
 Have been extracting and gathering data on timely basis, in order to assist in timely decisions to be made for high effectively;
 Trained operations o...
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