Experienced Engineer with a demonstrated history of working in the telecommunications industry. Skilled in Wideband Code Division Multiple Access (WCDMA)/(UMTS) with excellent troubleshooting skills on Nokia NodeB, Radio Network Controller (RNC) and Multicontroller RNC (mcRNC).
Responsible for supporting customers across the globe for resolving issues encountered with:
Hardware
Configuration
KPI degradations
Feature trials
Job responsibilities include
Emergency Support Services
Discussion with customer for resolving complex issues on call and providing support till resolution
Meetings with Regional Teams to understand complex/critical issues