Personal Information
Organization / Workplace
Montreal, Canada Area, Quebec Canada
Occupation
IT Project Manager - Agile & Waterfall
Industry
Technology / Software / Internet
Website
About
Do you know how hard it is to deal with a customer whose expectations were so badly managed at the beginning of their project that every time you speak to them, they sound permanently aggrieved and disappointed?
I solve that by summarizing their most urgent needs, offering the most viable solutions, and avoid focusing the discussion on their feelings rather than their goals.
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