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Canada, Ontario Canada

IT Manager at Icontrol Networks

Technology / Software / Internet

Over 20 years of progression and successful direct experience in IT, playing the roles as IT Project Management, IT Application Implementation/Support, IT Infrastructure Manager, IT Services Manager using ITIL framework and IT Technical Manager using Scrum framework, demonstrated technical and managerial experience, a team mentality and the willingness to adapt, always providing customer service-focused for maximum satisfaction. MAJOR ACHIEVEMENTS: • Implemented Scrum framework and Atlassian Software Suite (JIRA, Confluence and HipChat) in a software company; • Implemented ITIL framework starting with Service Desk which helped the IT management of infrastructure, services and applicatio