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•	Close to 10 years of experience in Operations and Service Delivery in the ITES industry.
•	Proficient in Client and Operations management, People and Performance Management.
•	Knowledge and Experience across multiple business domains – Technical and Customer Support, IT infrastructure Support via Phone, Chat and Email. 
•	Currently working as a Service Desk Supervisor (Or a Team Manager) with a team span of 6 Team Leads and 55-60 Associates 
•	Managed teams for multiple US Clients.
•	Managed a team of ~ 120-130 associates with 10 Teamleads. 
•	ITIL Service Operations (Intermediate) Certified 
•	ITIL Service Design (Intermediate) Certified 
•	Six Sigma Green Belt Trained. 
•	Proficient i...

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