Arlete Saraiva
Personal Information
Organization / Workplace
Lisbon Area, Portugal Portugal
Occupation
IT Application Support Manager
Industry
Aviation
About
Responsible for the creation of the IT Application Support area at TAP/Megasis providing 24x7 services
- Scoping of application support services and related SLA/SLO management
- Alignment of support processes with the ITIL v3 framework
- Delivery of support processes, methodologies and ITSM tools such as OTRS
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