Personal Information
Organization / Workplace
San Francisco Bay Area United States
Occupation
Salesforce/Business Apps & Customer Success Expert
Industry
Technology / Software / Internet
About
Professional Summary:
Over 10 years of experience working working with Salesforce.com, 7 Full life-cycle Implementations. Project Manager, Business Analyst & Declarative expert who also writes triggers. Approach emphasizes: solution architecture focused on ease of use and adoption. There are critical success factors for organizations to maximize their revenue with Salesforce, to ensure highest ROI & user adoption rates. These include: Change management, communication and training planning; Governance strategies supporting cross functional ownership of Salesforce; Release management processes incorporating ALM Tools, MDM and System Integration strategies in partnership with IT; Continuin...
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