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Mumbai Area, India India

Business Intelligence and Analytics at Tech Mahindra Business Services

Telecom / Mobile

I have 12+ years of experience in the ITES / Outsourcing across Operations, Quality, Training, Business Analysis (Non IT) and across varied financial domains US Retail Mortgages, Cash Management, Trade & Treasury, Securitization and Telecom contact center. Experience 1.Business Intelligence & Analytics, 2. Consumer behavior, Insights 3. Sales Analytics 4. Client / Team Management (Non Managerial), People Development 5. Metric, Dashboard Publication, MIS. 6. Business / Product analysis (Non Technical) 7. Stakeholder relationship (Internal & External Senior Management) 8. Quality and Training, SOP and methodology documentation 9. COPC Audit, RCSA audits, ARR (Audit Risk Review) ,Process...