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HR’s Lead for enterprise-wide learning and development program (SMART Communications); special focus on Leadership Development Programs, Coaching Culture and SMART University

16 years of solid experience in managing a training function, program design and implementation

In-house Strategic Planning Facilitator

Experienced designer and project manager of major change initiatives such as culture-building, teambuilding, on-boarding & transitions program for former employees

Business Solutions Partner (former member of Customer Care Core Team)

Certified DDI Facilitator for Interaction Management and Service Plus

COPC Registered Coordinator

Has set up e-learning team in current company

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