As Director of Insurance Services at HNI I am tasked with ensuring our clients’ service experiences are second to none. I collaborate with our service teams – Account Executives, Account Managers, Account Administrators, and Relationship Managers – on a continuous path of improvement initiatives.
HNI thinks differently about insurance. Any broker can quote a policy, but not every broker can serve. Amazing service, in our opinion, is sleep insurance for our clients!
What else does service mean to us? Service means we peel back your coverages and take a hard look at the real risks to your business – what we call Wicked Problems. Simply stated, Wicked Problems are those issues t