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Working in the Customer Service business since 2010 after fifteen years of consulting experience, I am a deep supporter on how the new digital technologies are transforming our world. My aim, help our clients to better understand how to build strong emotional links with their customers.
#VirtualAgents in combination with artificial intelligence and natural language processing, #DigitalContent in combination with knowledge management and search engines and #CustomerAnalytics in combination with Big Data and Customer journey Mapping are my top themes of interest.
For over more than 20 years of experience, I have had the opportunity to work across several industries (health, consumer goods, ...

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