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My mandate is to define and Implement the Problem Management and Configuration Management processes in line with the ITIL (IT Infrastructure Library) Best Practices for Airports Company South Africa. 

I have proven first-rate Incident Management, Service Desk Management, Service Delivery Management capabilities. I have an in-depth knowledge of I.T. Best Practices (ITIL), COBIT 4.1 and Prince2. 

My previous success has been helped in no small part by my excellent communication and
interpersonal skills, enabling me to explain certain requirements whilst listening and
incorporating other viewpoints.

I am self-motivated, proactive, result-driven and persistent in my attitude towards reachi...

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