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Nigeria Nigeria

General Manager, Customer Service Operations and Quality Management

Technology / Software / Internet

Successful at building and leading high performance IT Service Management and Enterprise Customer Service teams; Combines strategic/tactical customer service expertise with strong technology and business process awareness in providing end-to-end service delivery. Record of achievement of huge financial savings and capturing significant cost reductions through quality analytics, process redesign and performance enhancement. Skilled at partnering commercial & finance functions with network and IT operations and developing productive cross-enterprise alliances: