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San Diego, California United States
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Chief Experience Officer at billquiseng.com | Customer Service Speaker and Blogger
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My business mantra is "Think RELATIONSHIPS or Go Broke." So I invite you to connect with me on LinkedIn.
Join me on Twitter, Facebook or Google+ to serve as your #1 resource for tips, insight and inspiration to improve your delivery of customer service. Click on the links above.
How much money does your company spend on attracting new customers? How much money does it spend on customer service training to keep them? What's wrong with that picture?
But customer service training is too expensive. What if we train them and they leave? Wrong question. The right question: What if we don't train them and they stay?
Just one employee is unlikely to achieve major changes in the quality of c...
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