Bob Thomas runs his own user research consultancy. Previously, he was Director of User Research at Liberty Mutual Insurance, where he worked for 12 years building a user research practice and managing a team of 10 user researchers and interns. His background includes user experience research, usability testing, graphic design, and product management.
Bob has presented at local, national, and international UXPA conferences. He is currently the President, UXPA Boston. Bob is also Mentoring Lead of the UXPA Boston Conference and the UX Fair. He has an MS in Human Factors in Information Design from Bentley University, and an MBA in International Business & Marketing from Suffolk University.
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