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Summary of Skillsets

-IT Service Management (ITSM)
-Process Maturity Assessments
-ITIL Process Design & Implementation
-Service Level Management
-Change Management
-Configuration Management
-Problem Management
-Incident Management
-Service Desk Implementation & Management	 
-Enterprise Architecture
-Request Management
-Process Improvement
-Project Management
-Program Management
-Process Metrics
-Service Catalog
-Instructional Development & Design 
-Instructional Training
-Black Belt in Training (BBIT)
-System Administration

Certifications & Training
-Black Belt Training, AT&T August 2014
-PMP Candidate, expected PMP certification, June 2013
-ITIL v3 Expert Level Certified by CSME, 2011
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