Personal Information
Organization / Workplace
Greater Seattle Area, WA United States
Occupation
Customer Experience Designer at Group Health
Industry
Design
Website
About
Exceptional Customer Experience is ultimately about a human-centered approach to understanding, designing and interacting with your customers. I focus on developing the insights and tools needed to create and sustain differentiated, customer-centric experiences for customers and employees.
Specialties: Customer Experience Strategy, Customer Experience Program Management, Enterprise Feedback Management + Voice of the Customer Systems, Net Promoter Score (NPS) Program Design, Project Management, Customer Service Management, Customer Segmentation and Database Marketing, Customer Lifetime Value, Service Design, User-Centered Design, Usability Studies, Contact Center Management, Customer Per...
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