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San Francisco Bay Area United States

CXO ✪ Senior Vice President ✪ Continuous Improvement ✪ Customer Experience Operations ✪ Contact (Call) Center Expert

Finance / Banking / Insurance

➠ My philosophy on the leading organizations is that people are at the center of every business. I lead organizations to better understand their "customer,"​ by clearly defining segments according to growth rate, profitability, expectations and how to build their loyalty. I architect customer-centric, employee-first operations, teams, and cultures by defining a clear vision & mission, purposeful roles, and tirelessly execute. I ensure organizations "WOW" the employee and customer, to GROW PROFITS, REDUCE COSTS, AND ACTIVATE ENGAGEMENT. ➠ My curiosity is insatiable and I continuously search for better way to make things better. Making a significant contribution to my organization, my te...