Personal Information
Organization / Workplace
Austin, Texas Area United States
Occupation
Senior Director of Customer Success & Operations at Zype
Industry
Technology / Software / Internet
About
Entrepreneurial product and customer success leader - blending product and user experience design to deliver effective and delightful customer experiences. Over the past 10 years, I've been deeply involved with new and emerging technologies that enable unique user and customer experiences in various B2C and B2B industries.
Key Accomplishments:
1) Founded and launched a consumer electronics startup within Fortune 250 company, growing the customer base to thousands of users
2) Launched multiple B2C smart energy products, both software and hardware, driving an increase in both customer acquisition and retention of residential retail customers
3) Delivery of enterprise SaaS application...
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