Professional experience in IT Management : Service Desk and Help Desk and specialized in Supplier Management , Incidents , Problems, performance indicators , reports , optimization of processes and procedures , continuous improvement plans throughout the lifecycle of the service, application of best practices , frameworks , project management and management standards such as ITIL , COBIT , PMBOK, ISO/IEC 20000.
High capacity for analysis , planning, design , decision making , creativity , adaptation to change , aimed at meeting objectives based on business goals.