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Kuala Lumpur, Malaysia Malaysia

Head of Transformation & Process Improvement at Celcom Axiata Berhad

Telecom / Mobile

I’m a mid-level manager with 15 years of experience in consulting and telecommunications industries. I have a broad spectrum of experience and skills comprising process improvement, customer lifecycle management, product management, loyalty, retention management, performance management and analytics. I spent first 7 years of my career as a management consultant specialising in process improvement and re-engineering for local conglomerates and the public sectors. I then moved on to the telecommunication industry, to become the subject-matter-expert in performance improvement. One of my contributions in Maxis is to assist the setup of Maxis Six Sigma certification training and program, wi.