Personal Information
Organization / Workplace
Mumbai Area, India India
Occupation
AVP - Distance Marketing Servies
Industry
Technology / Software / Internet
About
Hello there,
With 16 years of experience in Customer Care, I have managed Contact Center operations (600+ FTE) & Field customer care operations, in Telecom, Agri-Infotainment, ISP, and Retail with experience in building Customer Care teams (Front Office and Back office) from scratch.
My experience (summed up below) denotes that I am the guy for Startups or Pilots
Setup Multisite, Multilingual Customer Care (Front and Back office) for Reuters
Setup Multisite, Multilingual Customer Care (Front and Back office) for Virgin Mobile
Lead Pilot teams for Retentions and Inside Sales for 3 UK
Setup Outbound Contact Center Operations for Reliance India Mobile
Setup Retail Operations fo...
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