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Mike Lindsay - Advocacy and Complaints

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CROA Not for profit
CROA Not for profit

The document discusses advocacy and complaints from the perspective of the Office of the Children's Rights Director. It outlines the statutory functions of the office, which include asking children's views, advising on children's rights and welfare, and raising significant issues. The document also shares children's views on complaints and advocacy, noting they want their concerns addressed seriously and quickly. It stresses the importance of ensuring looked after children and care leavers know their rights to advocacy and complaints procedures.

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CROA ANNUAL CONFERENCE: Lets get social ADVOCACY AND COMPLAINTS Dr Mike Lindsay Office of the Childrens Rights Director
ABOUT US What is the Office of the Childrens Rights Director? [see www.rights4me.org ]
ABOUT US STATUTORY FUNCTIONS Asking childrens views Advising on childrens rights and welfare Raising issues CRD considers significant
ABOUT COMPLAINTS What is a complaint? Who is entitled to complain? Why have a complaints system?
CHILDRENS VIEWS ON COMPLAINTS Its such a bureaucratic system its as if no one wants to have the problem sorted. You sometimes have to go to the very top The complaint took so long to sort out that it was pointless in the end
WHAT CHILDREN NEED FROM COMPLAINTS The possibility that: What they say might be taken seriously Their complaint will be considered quickly, yet fairly People will: Sort it not just report it Decisions are frozen pending outcome Findings should come with appropriate redress.
ABOUT ADVOCACY What is advocacy? Who is entitled to advocacy, and when? Why have an advocacy service?
CHILDRENS VIEWS ON ADVOCACY They helped me get back into school My solicitor tried to stop me from going to secure They help me speak out in my review But many were not sure whether to count the help they got as advocacy.
CHILDRENS VIEWS ON ADVOCACY Could tell the positive difference that was made when an advocate became involved Because they can sort it out Some complaints can be sorted and some sadly cant Be on my side
WHAT CHILDREN NEED FROM ADVOCACY The law provides a right giving looked after children and care leavers access to a complaints procedure and an advocate. Make sure that this right is built in to the services you are commissioning. Make sure that all looked after children and care leavers know about this right and how to exercise it.
WHAT CHILDREN NEED FROM ADVOCACY Better information about: What it is What their rights are to an advocate Where you get one from Someone who is there for them not for the system going the extra mile! Someone who is there to help them win not just have their say.
WHAT YOU NEED FROM COMPLAINTS AND ADVOCACY There is often a disproportionate amount of time, effort and money that goes into handling complaints. When resources are at their tightest you need to be at your most resourceful . REMEMBER, that good advocacy is as much about preventing complaints , as it is facilitating them.

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Mike Lindsay - Advocacy and Complaints

  • 1. CROA ANNUAL CONFERENCE: Lets get social ADVOCACY AND COMPLAINTS Dr Mike Lindsay Office of the Childrens Rights Director
  • 2. ABOUT US What is the Office of the Childrens Rights Director? [see www.rights4me.org ]
  • 3. ABOUT US STATUTORY FUNCTIONS Asking childrens views Advising on childrens rights and welfare Raising issues CRD considers significant
  • 4. ABOUT COMPLAINTS What is a complaint? Who is entitled to complain? Why have a complaints system?
  • 5. CHILDRENS VIEWS ON COMPLAINTS Its such a bureaucratic system its as if no one wants to have the problem sorted. You sometimes have to go to the very top The complaint took so long to sort out that it was pointless in the end
  • 6. WHAT CHILDREN NEED FROM COMPLAINTS The possibility that: What they say might be taken seriously Their complaint will be considered quickly, yet fairly People will: Sort it not just report it Decisions are frozen pending outcome Findings should come with appropriate redress.
  • 7. ABOUT ADVOCACY What is advocacy? Who is entitled to advocacy, and when? Why have an advocacy service?
  • 8. CHILDRENS VIEWS ON ADVOCACY They helped me get back into school My solicitor tried to stop me from going to secure They help me speak out in my review But many were not sure whether to count the help they got as advocacy.
  • 9. CHILDRENS VIEWS ON ADVOCACY Could tell the positive difference that was made when an advocate became involved Because they can sort it out Some complaints can be sorted and some sadly cant Be on my side
  • 10. WHAT CHILDREN NEED FROM ADVOCACY The law provides a right giving looked after children and care leavers access to a complaints procedure and an advocate. Make sure that this right is built in to the services you are commissioning. Make sure that all looked after children and care leavers know about this right and how to exercise it.
  • 11. WHAT CHILDREN NEED FROM ADVOCACY Better information about: What it is What their rights are to an advocate Where you get one from Someone who is there for them not for the system going the extra mile! Someone who is there to help them win not just have their say.
  • 12. WHAT YOU NEED FROM COMPLAINTS AND ADVOCACY There is often a disproportionate amount of time, effort and money that goes into handling complaints. When resources are at their tightest you need to be at your most resourceful . REMEMBER, that good advocacy is as much about preventing complaints , as it is facilitating them.