John D'Cruz is the AVP, Head of General Claims at Zurich Takaful Malaysia Berhad (formerly MAA Takaful Bhd) since January 2011.
Previously the Vice President - Claims at AXA Affin General Insurance in Kuala Lumpur, Malaysia, he managed a team of claim handlers processing Motor, Marine and Property claims. John joined Guardian Royal Exchange Assurance (GREA), Malaysia in 1997 and until 1999 he was primarily handling project insurance claims relating to civil engineering projects such as the Kuala Lumpur International Airport, the STAR Light Rail Transit and the Commonwealth Games Village projects. In 1999, GREA was absorbed into the AXA Group and John was seconded to the Engineering Di...