Personal Information
Organization / Workplace
Rochester, NY - New York United States
Occupation
Director, Customer Services & Volunteers
Industry
Medical / Health Care / Pharmaceuticals
Website
About
MY PERSONAL MISSION: Leading and facilitating holistic individual and corporate transformation.
MY PROFESSIONAL MISSION: Optimizing healing healthcare as the Director, Customer Services & Volunteers at Rochester General Hospital.
I am passionate (perhaps even "unyielding" in some ways) about the patient and family experience of service and care. As the family member of a cancer patient, I know first-hand the opportunities before us to improve the clinical and experiential aspects of healthcare and make them more patient and family centered!
Presentation and speaking engagements are now the latest addition to my professional life. In addition, I am in the process of amassing data acro...
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