ITSM Consultant @ IBM (14 years experience in Service Management, CRM, CTI/IVR, ETL, Mentoring)
Industry
Technology / Software / Internet
About
Passionate about building teams and guide them operate independently.
Mentor IBMers to become self-driven and effective.
Adopter of social way of working - promoting IBM Connections internally in IBM.
Agile enthusiast.
14 years of experience in various Information Technology domain :
Application Configuration (Siebel)
Data Warehousing (Informatica & DataStage)
Telephony (Computer Telephony Integration, Interactive Voice Response)
IT Service Integration & Management (Change, Release & Deployment, Knowledge Management, Configuration & Security Inventory Management, Service Activation & Deactivation, Incident/Problem, etc).
Part of Service Integration and Management (SIAM) competency.
Audit...
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